Privacy Policy

Last updated: May 14, 2026

Crew Rivet ("we," "us," or "our") is operated by Avion LLC, a California limited liability company. This Privacy Policy describes how we collect, use, and share information when you use our platform at crewrivet.com and related services (the "Service").

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business name, and trade when you create an account.
• Customer Data: Contact information (names, phone numbers, email addresses, addresses) for your customers that you add to the Service.
• Financial Information: Invoice amounts, payment records, and line item descriptions. Payment processing is handled by Stripe; we do not store credit card numbers.
• Communications: Text messages sent and received through the Service, voice notes uploaded for quote generation.

Information Collected Automatically

• Usage Data: Pages visited, features used, and actions taken within the Service.
• Device Information: Browser type, operating system, and IP address.
• Message Delivery Data: Delivery status, timestamps, and carrier information for SMS messages sent through the Service.

2. How We Use Your Information

• To provide, maintain, and improve the Service.
• To send SMS messages, invoices, quotes, reminders, and review requests on your behalf to your customers.
• To process payments through our payment processor (Stripe).
• To classify inbound messages using AI to route them appropriately.
• To transcribe voice notes for quote generation.
• To send you account notifications and support communications.
• To monitor service health and prevent fraud or abuse.

3. How We Share Your Information

We do not sell your personal information. We share information only with:

• Service Providers: Stripe (payments), Telnyx (SMS/voice), Groq (voice transcription), and Google Gemini (message classification fallback). These providers process data solely to perform services on our behalf.
• Your Customers: When you use the Service to send invoices, quotes, reminders, or review requests, your business information is shared with the recipients.
• Legal Requirements: When required by law, subpoena, or to protect our rights.

4. SMS/Messaging Consent

When you use Crew Rivet to send messages to your customers:

• You are responsible for obtaining proper consent from your customers before sending them messages through the Service.
• Recipients can opt out at any time by replying STOP to any message. We automatically process opt-outs and cease all messaging to that number.
• We comply with TCPA, CTIA, and carrier guidelines for SMS messaging.
• Message frequency varies based on the sequences you configure (e.g., invoice reminders, review requests).
• Standard message and data rates may apply to recipients.

5. Data Retention

• Account data is retained while your account is active and for 30 days after cancellation.
• Message records are retained for 1 year for compliance purposes.
• Audit logs are retained for 2 years.
• You can request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/HTTPS) and at rest.
• Row-level security for multi-tenant data isolation.
• Scrypt password hashing with per-user salts.
• Webhook signature verification for all inbound events.
• Regular automated backups to encrypted cloud storage.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Export your data in a portable format.
• Opt out of certain data processing activities.

8. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

The Service is not intended for use by anyone under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Avion LLC
Email: privacy@crewrivet.com