Terms of Service

Last updated: May 14, 2026

These Terms of Service ("Terms") govern your use of the Crew Rivet platform operated by Avion LLC ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms.

1. The Service

Crew Rivet is a business automation platform for trades and service businesses. The Service includes invoicing, SMS messaging, quote generation, scheduling, review management, and related features. The Service is provided on a subscription basis.

2. Account Registration

• You must be at least 18 years old to use the Service.
• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity that occurs under your account.
• One account per business. Each account represents a single business entity.

3. Acceptable Use

You agree to use the Service only for lawful business purposes. You must not:

• Send spam, unsolicited messages, or messages to people who have not consented to receive them.
• Use the Service to harass, threaten, or defraud anyone.
• Send messages that violate TCPA, CTIA guidelines, or applicable telecommunications laws.
• Upload malicious content, viruses, or harmful code.
• Attempt to access other users' data or circumvent security measures.
• Resell, sublicense, or redistribute the Service without written permission.
• Use the Service for any illegal activity.

4. SMS Messaging Responsibilities

When using Crew Rivet's messaging features, you acknowledge and agree that:

• You are the sender of all messages sent through your account and are solely responsible for their content and compliance.
• You will obtain proper prior express consent from each recipient before sending them messages, as required by the Telephone Consumer Protection Act (TCPA) and applicable state laws.
• You will honor all opt-out requests immediately. Crew Rivet automatically processes STOP requests, but you must not attempt to circumvent opt-outs.
• You will include your business name in messages so recipients know who is contacting them.
• You will not use the messaging features for marketing messages unless you have obtained prior express written consent from the recipient.
• You are responsible for any fines, penalties, or legal claims arising from messages sent through your account.

5. Subscriptions and Payment

• Free Trial: New accounts receive a 60-day free trial with full access to the Service.
• Billing: After the trial period, you must subscribe to a paid plan to continue using the Service. Subscriptions are billed monthly through Stripe.
• Price Changes: We may change subscription prices with 30 days' notice. Price changes take effect at the start of your next billing cycle.
• Cancellation: You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of the current billing period. No refunds for partial months.
• Messaging Costs: SMS messages sent through the Service may incur per-message fees based on your plan and volume. Current rates are disclosed on the pricing page.

6. Your Data

• You retain ownership of all data you upload to the Service, including customer information, invoices, quotes, and messages.
• You grant us a limited license to process your data solely to provide and improve the Service.
• We will not sell or share your data except as described in our Privacy Policy.
• Upon account cancellation, your data will be retained for 30 days and then permanently deleted. You may request an export before deletion.

7. AI Features

The Service uses artificial intelligence for message classification and quote generation. You acknowledge that:

• AI-generated content (such as draft quotes from voice notes) requires your review and approval before being sent to customers.
• AI classification of inbound messages is not guaranteed to be 100% accurate. Messages with low classification confidence are flagged for your manual review.
• The Service will never send AI-generated messages to your customers without your explicit approval or use of a pre-approved template.

8. Service Availability

• We strive for 99.9% uptime but do not guarantee uninterrupted service.
• We may perform scheduled maintenance with reasonable advance notice.
• We are not liable for delays or failures caused by third-party services (SMS carriers, payment processors, etc.).

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVION LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Avion LLC, its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any law or regulation, including but not limited to TCPA violations resulting from messages sent through your account.

11. Termination

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or fail to pay subscription fees. We will provide reasonable notice unless the violation requires immediate action (e.g., spam, fraud, or legal compliance).

12. Modifications

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days in advance. Continued use of the Service after changes take effect constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of California.

14. Contact

Avion LLC
Email: legal@crewrivet.com