How automatic review requests work
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On every plan, about 24 hours after you mark a job complete, Crew Rivet emails the customer a quick rating request.
Every customer who rates the job is shown your public review links (Google, Nextdoor, and Facebook, whichever you've added), whatever their rating. Jobs marked complete with a bulk action don't send a review request, and offline completions don't either.
It goes to customers with a working email address on file who haven't opted out, and it needs a business mailing address in Settings.