SMS Messaging Consent
Last updated: September 7, 2026
What is Crew Rivet?
Crew Rivet is a business automation platform for home service contractors (painters, plumbers, electricians, etc.). We send text messages on behalf of contractors to their customers for invoicing, scheduling, and service follow-ups.
How Consumers Opt In
Consumers (homeowners) opt in to receive SMS messages from their contractor through one of the following methods:
- Verbal consent: The homeowner provides their phone number directly to the contractor and agrees to receive text messages about their service (invoices, appointment reminders, review requests).
- Written consent: The homeowner provides their phone number on a service agreement, estimate approval, or contact form that includes SMS consent disclosure.
- Text-initiated: The homeowner sends an inbound text message to the contractor's business number, initiating the conversation.
The Consent Disclosure Customers Receive
At the point of opt-in — whether the homeowner gives their number verbally to the contractor, on a written service agreement, or by texting the business — they are shown or read the following disclosure before any messages are sent:
"By providing your phone number, you agree to receive SMS customer-care updates from [Contractor Business Name] via Crew Rivet — including invoice reminders, quote follow-ups, appointment confirmations, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. We do not share your mobile information with third parties for promotional or marketing purposes."
Once the homeowner opts in, a confirmation text is sent:
"You have agreed to receive SMS updates from [Contractor Business Name] via Crew Rivet. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help."
Types of Messages Sent
Consumers may receive the following types of text messages:
- Invoice reminders: Notifications about outstanding invoices, payment links, and payment confirmations.
- Appointment confirmations: Job scheduling confirmations, "on my way" alerts, and rescheduling notices.
- Quote follow-ups: Reminders about pending estimates and quote approvals.
- Review requests: Post-service requests for feedback and reviews.
- General updates: Replies to customer inquiries and service-related information.
Message Frequency
Message frequency varies based on service activity. Typically, consumers receive 1-5 messages per service engagement (e.g., one quote, one appointment confirmation, one invoice, one review request). Consumers will not receive more than 10 messages per month from a single contractor.
Opt-Out Instructions
Consumers can opt out at any time by:
- Replying STOP to any message received from Crew Rivet.
- Contacting the contractor directly and requesting removal.
- Emailing support@crewrivet.com with their phone number and a request to opt out.
Once opted out, no further messages will be sent unless the consumer re-initiates contact.
Help
For help or questions about messaging, reply HELP to any message or contact us at support@crewrivet.com.
Costs
Message and data rates may apply. Crew Rivet does not charge consumers for receiving messages, but standard carrier rates apply.
Privacy
We do not sell, share, or rent consumer phone numbers or personal information to third parties for marketing purposes. See our full Privacy Policy for details.
Supported Carriers
Messages are delivered via all major US carriers including AT&T, T-Mobile, Verizon, and others. Delivery is subject to carrier network availability.
Contact
Avion LLC
California, USA
support@crewrivet.com