Account & Support SMS
Last updated: September 8, 2026
This page covers text messages that Crew Rivet sends directly to you — the people and businesses who contact Crew Rivet or hold a Crew Rivet account. Crew Rivet is the sender of these messages. (If you are a homeowner receiving messages from a contractor who uses Crew Rivet, see our SMS Messaging Consent page instead — that is a separate program.)
Who sends these messages
Crew Rivet is a software product operated by Avion LLC. These messages come from Crew Rivet itself — sales and demo follow-ups, replies to inquiries you send us, appointment and demo confirmations, and notifications about your own Crew Rivet account. Crew Rivet is the sole sender; these messages are never sent on behalf of a third party.
How you opt in
You consent to receive these text messages from Crew Rivet when you:
- Contact us directly: call or text the Crew Rivet business line, and we reply and follow up by text about your inquiry.
- Request a demo or information through a form on crewrivet.com, where you provide your mobile number and check an optional box (unchecked by default) agreeing to receive text messages from Crew Rivet. You can submit the form without checking it.
- Create a Crew Rivet account and opt in to account and support text notifications in your account settings.
The consent disclosure you receive
At the point of opt-in you are shown or read the following before any messages are sent:
"By providing your phone number, you agree to receive SMS from Crew Rivet (Avion LLC) — including sales and demo follow-ups, appointment/demo confirmations, replies to your inquiries, and account and support notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. We do not share your mobile information with third parties for promotional or marketing purposes."
Types of messages we send
- Follow-ups: responses to a call, text, or form you sent us, and information you requested.
- Appointment & demo confirmations: confirmations, reminders, and rescheduling for a demo or call you booked with Crew Rivet.
- Account notifications: alerts about your own Crew Rivet account, such as billing and subscription notices and sign-in alerts.
- Support: replies from our team about a support request you opened.
Message frequency
Message frequency varies based on your activity and the requests you send us. Most people receive only a few messages per inquiry.
Opt-out instructions
You can opt out at any time by:
- Replying STOP to any message from Crew Rivet.
- Emailing support@crewrivet.com with your phone number and a request to opt out.
Once you opt out, no further messages will be sent unless you contact us again.
Help
For help, reply HELP to any message or contact us at support@crewrivet.com or (805) 617-5220.
Costs
Message and data rates may apply. Crew Rivet does not charge you for receiving messages, but standard carrier rates apply.
Privacy
We do not sell, share, or rent your phone number or personal information to third parties for marketing purposes. See our full Privacy Policy for details.
Supported carriers
Messages are delivered via all major US carriers including AT&T, T-Mobile, Verizon, and others. Delivery is subject to carrier network availability.
Contact
Avion LLC
California, USA
support@crewrivet.com